Operations Associate, New Grad (Mexico)

Who we are

About [hidden]

[hidden] is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use [hidden] to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

[hidden] was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all [hidden] Users with the best support experience possible. Today, [hidden] handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of [hidden]'s growth.

About the team

At [hidden], our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you'll do

Responsibilities

• Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes

• Troubleshoot and solve complex problems

• Analyze our processes and instigate changes to help scale our operations and improve user experience

• Work closely with other [hidden] teams across the globe

• Gain unique insights into how thousands of businesses on [hidden] scale and operate

• Have an opportunity to learn how [hidden] operates from the ground up and make a real impact on the future of the organization

• Be a part of building a brand-new team and operational culture for [hidden]

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You are a recent graduate with less than 12 months of full-time working experience or a 2025 or 2026 graduate with full-time availability.

• You have excellent English communication skills, both written and verbal.

• You have a user-first mindset and are energized by the challenge of solving difficult problems.

• You excel in analytical thinking and problem solving.

• You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.

• You have a process-oriented mindset and ability to get things done.

• You enjoy working in an in-office environment with strong cross-team collaboration and support.

• You are able to prioritize and enjoy working in a quick-moving environment.

• You are humble and have a proven track record for working well across teams and with external partners.