Debt Collector

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.

JOB SUMMARY

This Position is entrusted with the responsibility of managing collections and maintain the allocated Receivables Outstanding in accordance with / within the approved credit terms and strive to exceed the desired cash flow.

• Payment follow-up with the clients.
• Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
• Ensure Receivables statement reflects true and fair picture.
• Periodical customer feedback on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.

DUTIES & RESPONSIBILITIES

Client follow-up

• Ensure Automated statement is sent to all clients fortnightly.
• Maintain detailed and up-to-date records of customer accounts and collection activities.
• Calls & emails to the clients prior to the due dates, to follow up / seeking payment for due/overdue invoices.
• Sending follow up mails/reminders/chase letters / timely escalation on a regular basis to delaying clients to ensure timely collections.
• Ensure that all the assigned clients are followed up each month without any exception.
• Manage customer relationship and retention.

Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.

• Monitor the ageing of the clients’ outstanding statement on a regular basis and chase up with the clients accordingly, to maintain the overdue percentage less than 80% on the total outstanding.
• Identify the high value invoices and ensure quick collection to improve the cash flow.
• Ensure that a minimum of one receipt is collected monthly from each of the due customers.

Ensure Receivables statement reflects true and fair picture.

• Interact/liaison with the clients on a regular basis and ensure accounting of all invoices by the clients closest to the date of service/sales rendered.
• Investigate and resolve customer disputes or discrepancies related to outstanding balances.
• Liaison /Interact with the messenger/service, Sales & logistics department on a regular basis to ensure timely submission of invoices.
• Escalate unresolved or high-risk accounts to the Collections Manager or relevant department.
• Liaison/Interact with the Receivables Accountant (RA) and ensure timely posting of receipts, proper allocation of invoices, timely accounting of Credit Memos.
• Liaison/Interact with the clients on a regular basis to ensure customer’s balances are reconciled/matched with the client’s outstanding statement at any point of time, supported with a reconciliation statement for the differences.

Periodical feedback to the Finance Manager/Credit Control Supervisor on the payment status of  the outstanding invoices

• Follow up with the clients regularly and keep up to date remarks in respect of each outstanding invoice.
• Provide the updated payment status of the assigned clients - to the Credit Control Supervisor/Finance & do timely escalations & coordinate with Supervisor on daily basis to decide on order approvals/ releasing of Account holds.

Education

Bachelor’s degree in Accounting, Commerce, Finance, Business Administration, or a related field.

Experience

• 2 to 3 years minimum experience in the similar role
• Monthly Follow up Report in Excel
• Customised Customer Statement in oracle
• Customised Customer Ledger in Oracle
• Receipts module in Oracle

Skills & Abilities

• Skills: Strong communication, negotiation, and Excel skills; basic understanding of financial statements.
• Personality: Detail-oriented, persistent, and customer-focused with a professional demeanor.
• Systems Knowledge: Familiarity with ERP or accounting software (SAP, Tally, or equivalent) is an advantage.